
HKMA Issues Guideline on Supervision of Stablecoin Issuers
The Hong Kong Monetary Authority (HKMA) has published the Guideline on Supervision of Stablecoin Issuers setting out how stablecoin issuers licensed by the HKMA (HKMA-licensed Stablecoin Issuers) under the Stablecoins Ordinance (Cap. 656) (Hong Kong Stablecoins Ordinance) can comply with the ongoing licensing criteria under Schedule 2 of the Ordinance. It has also published a Guideline on Anti-Money Laundering and Counter-Financing of Terrorism (for Licensed Stablecoin Issuers) (HKMA AML/CFT Guideline) detailing the anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations of HKMA-licensed Stablecoin Issuers and their obligation to comply with the travel rule when transferring stablecoins which are the subject of a separate Charltons’ newsletter.
For details of the licensing regime for stablecoin issuers and the requirements for offering stablecoins in Hong Kong under the Hong Kong Stablecoins Ordinance, please refer to our April newsletter, “Hong Kong Stablecoin Regulation”. The contents of the new guidelines were the subject of HKMA consultations conducted from May to June this year.
The HKMA has additionally issued: (i) an Explanatory Note on Licensing for Stablecoin Issuers setting out guidance on the licensing regime and licensing procedures and (ii) an Explanatory Note on Transitional Provisions for Pre-existing Issuers with guidance for stablecoin issuers that operated in Hong Kong before the new regime took effect on 1 August 2025.
Guideline on Supervision of Licensed Stablecoin Issuers
The Guideline on Supervision of Licensed Stablecoin Issuers (HKMA Stablecoin Guideline) sets out how HKMA-licensed Stablecoin Issuers are expected to meet the criteria in Schedule 2 of the Hong Kong Stablecoins Ordinance which licensed stablecoin issuers must satisfy on an ongoing basis.1
Key Changes from the Consultation Draft
The main changes made in the final HKMA Stablecoin Guideline are:
- Cash is now included as an acceptable form of reserve assets;
- Obligations have been imposed on HKMA-licensed Stablecoin Issuers who appoint investment managers to manage the reserve assets backing their issued stablecoins; and
- A requirement for stablecoins’ terms and conditions to cover the arrangements for issue and redemption during exceptional circumstances such as hard forks and the transfer mechanism.
The following provides a summary of how the HKMA expects HKMA-licensed Stablecoin Issuers to meet the key ongoing licensing requirements under Schedule 2 of the Hong Kong Stablecoins Ordinance.
Schedule 2 Stablecoins Ordinance Requirement |
HKMA Stablecoin Guideline Requirements (paragraph references are to paragraphs of the HKMA Stablecoin Guideline) |
A. RESERVE ASSET MANAGEMENT |
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Full asset backing Section 5(2): the market value of the reserve assets pool backing each type of issued stablecoins must at all times equal or exceed the par value of the outstanding stablecoins of the type in circulation. |
HKMA-licensed Stablecoins Issuers should:
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Acceptable reserve assets Section 5(5): Reserve assets must be of high quality and liquidity and have minimal investment risks. |
The following are acceptable forms of reserve assets:
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Referenced currency Section 5(3): Reserve assets for each stablecoin type must be denominated in the same referenced currency as the issuer’s stablecoin, unless the HKMA approves the holding of reserve assets in a different referenced asset. |
Reserve assets must be denominated in the same referenced currency as the issuer’s stablecoins. If there is more than one referenced currency, reserve assets must be denominated in the referenced currencies in the same ratio as the stablecoins. The HKMA must give its prior written approval of a currency mismatch. The HKMA-licensed Stablecoin Issuer will need to demonstrate the need and rationale for the currency mismatch and implement measures (e.g., over-collateralisation) to manage relevant risks and prevent risks being transferred to stablecoin holders or disrupting its operations. (Paragraph 2.4.1) |
Segregation & safekeeping Section 5(1): The reserve assets for each stablecoin must be segregated from any other reserve assets of the issuer. |
HKMA-licensed Stablecoin Issuers should put in place effective trust arrangements that segregate reserve assets backing their stablecoins from their own assets to ensure that they are available to meet redemption requests at par value. Acceptable trust arrangements include appointing an independent trustee or executing a declaration of trust over the reserve assets. Before implementing a trust arrangement, HKMA-licensed Stablecoin Issuers must obtain an independent legal opinion confirming that the trust arrangement is effective, and they should submit that opinion to the HKMA. (Paragraph 2.5.2) |
Section 5(4): Each pool of reserve assets must be adequately protected against claims by the issuer’s other creditors and kept separate from the HKMA-licensed Stablecoin Issuer’s other funds. |
All income or loss generated from managing the reserve assets belong to the HKMA-licensed Stablecoin Issuer. The trust arrangement must therefore include a mechanism to allow the regular transfer of excess assets (i.e., those exceeding the internal target set by the HKMA-licensed Stablecoin Issuer) from the reserve assets account to the stablecoin issuer’s own account. The mechanism should include a triggering mechanism and detailed procedures to ensure that only the excess assets are transferred out of the reserve assets account. (Paragraph 2.5.3) |
Section 5(8): HKMA-licensed Stablecoin Issuers must implement adequate and appropriate control systems for:
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HKMA-licensed Stablecoin Issuers must appoint qualified custodians to safekeep the reserve assets. Acceptable custodians include Hong Kong licensed banks and other asset custodians appointed under an arrangement that is acceptable to the HKMA. If an investment manager is appointed to manage the reserve assets, the HKMA-licensed Stablecoin Issuer must ensure the investment manager is qualified for the role. When conducting risk assessments and due diligence on a prospective custodian and/or investment manager in accordance with the requirements of paragraph 6.6 of the HKMA Stablecoin Guideline on third party risk management, the HKMA-licensed Stablecoin Issuer must take into account the following non-exhaustive factors: its size, capabilities, expertise, track record, reputation, and Hong Kong presence. Notwithstanding the appointment of a custodian and/or any investment manager, HKMA-licensed Stablecoin Issuers remain primarily responsible and accountable for managing and safekeeping the reserve assets. (Paragraph 2.5.4) |
Prohibition on interest bearing stablecoins Section 15: HKMA-licensed Stablecoin Issuers are prohibited from paying interest on their stablecoins and from allowing others to pay interest on them. “Interest” is defined to include any profit, income or other return payable to stablecoin holders based on:
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HKMA-licensed Stablecoin Issuers must not pay interest or interest-like incentives in any form to holders of their stablecoins. They can, however, offer marketing incentives that do not amount to interest payments. For these purposes, interest means any profit, income or other return represented to arise or to be likely to arise from holding the stablecoins on the basis of the length of time the stablecoins are held, the stablecoins’ par value or their market value. In addition, HKMA-licensed Stablecoin Issuers must ensure that any income or loss arising from the management of reserve assets, including but not limited to interest payments or capital gains or losses, is attributed to the stablecoin issuer. (Paragraph 2.6) |
Disclosure and reporting Section 5(7): HKMA-licensed Stablecoin Issuers must make timely public disclosures of:
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HKMA-licensed Stablecoin Issuers must prepare daily statements of:
They should report this information to the HKMA weekly and publish it on their website in a prominent position. This disclosure requirement is mandatory unless the HKMA approves different disclosure arrangements. HKMA-licensed Stablecoin Issuers should appoint a qualified independent auditor acceptable to the HKMA to regularly conduct an attestation on their reserve assets. The frequency of attestation must be agreed with the HKMA. The attestation should cover:
HKMA-licensed Stablecoin Issuers should submit the auditor’s attestation report to the HKMA within one month of the last day covered by the attestation report, and disclose each attestation report on their website in a reasonably prominent location. (Paragraphs 2.7.2 and 2.7.3) |
Section 13: HKMA-licensed Stablecoin Issuers must publish a white paper for each stablecoin it issues providing comprehensive information about the stablecoin. |
HKMA-licensed Stablecoin Issuers are required to publish a white paper for each of their issued stablecoins which must be disclosed on their website in a reasonably prominent location. They must notify the HKMA before publishing or making material changes to a white paper. White papers should be in non-technical language that is comprehensible to the public where possible. (Paragraph 8.2.3) White papers should set out:
(Paragraph 8.2.4). |
Section 6.5: HKMA-licensed Stablecoin Issuers must publicly disclose the redemption rights attaching to their stablecoins, including any redemption fee payable, any conditions for exercising the redemption right, the procedures for redemption and the processing time for redemption requests. |
The information required to be provided to holders by section 6.5 of Schedule 2 to the Stablecoins Ordinance must be set out in the white paper for the stablecoins and in the terms and conditions applicable to the stablecoins. The terms and conditions should also address:
The terms and conditions should be published in a reasonably prominent location on the HKMA-licensed Stablecoin Issuer’s website. (Paragraph 3.6.1) |
Reporting to the HKMA |
HKMA-licensed Stablecoin Issuers must submit to the HKMA their annual audited financial statements which include an audit of the reserve assets backing their issued stablecoins. These must be submitted within four months of the financial year-end. (Paragraph 8.2.5) They should also review their issuance, redemption and distribution policies and procedures regularly and at least once per year. Shortcomings identified during reviews must be promptly addressed and dealt with by updates to the relevant policies and procedures. Stablecoin issuers’ policies and procedures and any material changes to them must be approved by the board. HKMA-licensed Stablecoin Issuers are also required to conduct regular audits to ensure their operations comply with their policies and procedures and relevant regulatory requirements. The outcome of audits and any material findings must be reported to the HKMA on a timely basis and the audit report should be submitted to the HKMA if requested. (Paragraph 3.6.2) Any breach of statutory or regulatory requirements relating to stablecoin issuance, redemption and distribution, and material non-compliance with policies relating to these activities, must be immediately reported to the HKMA. (Paragraph 3.6.3) |
B. ISSUE, REDEMPTION & DISTRIBUTION OF STABLECOINS |
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Purpose & soundness of issue Section 11: An HKMA-licensed Stablecoin Issuer’s issue of a stablecoin must be prudent, having regard to its purpose, business model and operational arrangement. |
HKMA-licensed Stablecoin Issuers should implement a strategy that aligns with the principle of ensuring the soundness and reliability of their stablecoins and adopt a business plan that is practical and feasible with a reasonable chance of generating sufficient demand for their stablecoins to sustain their licensed stablecoin activities. They should conduct stablecoin activities prudently, comply with the statutory and regulatory requirements in relevant jurisdictions, and ensure they have sufficient capacity and resources to effectively implement their business plan and to withstand internal and external shocks, and handle unforeseen emergencies. (Paragraph 4.3.1) |
Issuance requirements |
HKMA-licensed Stablecoin Issuers must maintain an effective stablecoin issuance mechanism. In practice, they should only issue stablecoins to their customers and issues should be made promptly after receiving funds and a valid request for issue. Funds received from customers should be in the same currency as the stablecoin’s referenced currency (or currencies, and in the same ratio if more than one). Crucially, every stablecoin minted must be matched by an equivalent increase in the relevant reserve assets pool. (Paragraph 3.2.1) |
Redemption requirements Section 6(1) and (2): HKMA-licensed Stablecoin Issuers must redeem stablecoins at par on receipt of a valid redemption request from holders. They must not impose any unduly onerous condition on redemption or charge fees beyond what is reasonable. Valid redemption requests must be honoured as soon as practicable and holders should be paid the par value less any reasonable redemption fee in the stablecoin’s referenced currency or currencies. Section 6(4): HKMA-licensed Stablecoin Issuers must provide stablecoin holders with rights in the event of their insolvency to:
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Stablecoin holders must have the right to redeem their stablecoins at par. HKMA-licensed Stablecoin Issuers must obtain an independent legal opinion to confirm that they provide stablecoin holders with the rights required by section 6 of the Stablecoins Ordinance which must be submitted to the HKMA. An updated legal opinion will be required if there is any material change to those rights. (Paragraph 3.3.2) HKMA-licensed Stablecoin Issuers must maintain effective redemption procedures for the stablecoins they issue and cannot attach any unduly burdensome condition or charge an unreasonable fee for stablecoin redemption. Holders’ redemption requests must be honoured within one business day of their receipt, unless the HKMA’s prior written approval has been obtained. (Paragraph 3.3.3) Relevant factors in determining whether redemption fees are reasonable include (without limitation) whether the fees are proportional to the HKMA-licensed Stablecoin Issuer’s operational costs of redeeming the stablecoins and how they compare with prevailing industry practices. (Paragraph 3.3.4) The assessment of whether a condition is unduly burdensome will consider, among others, whether:
In honouring redemption requests, HKMA-licensed Stablecoin Issuers should transfer the par value of the stablecoins received from the holder to the holder after deducting any reasonable redemption fee. Funds must be denominated in the stablecoin’s referenced currency, and if there is more than one referenced currency, in those currencies in the same ratio referenced by the stablecoins. Each draw-down of reserve assets for honouring a redemption request must coincide with a corresponding decrease in the par value of the outstanding stablecoins in circulation. (Paragraph 3.3.5) For each type of stablecoin issued, HKMA-licensed Stablecoin Issuers must additionally give holders the right to direct the disposal of the reserve assets pool to redeem all outstanding stablecoins of that type on a proportional basis. Holders must also have the right to claim from the HKMA-licensed Stablecoin Issuer any shortfall if the proceeds from selling the reserve assets are insufficient to fully redeem all outstanding stablecoins of that type. These rights must be available in the event of the Stablecoin Issuer’s insolvency. (Paragraph 3.3.1) |
Distribution requirements Section 11: See above. |
Stablecoin issuers that arrange for third party distribution of their stablecoins need to ensure that this does not negatively impact the prudence and soundness of issues. HKMA-licensed Stablecoin Issuers must consider the legal and regulatory requirements in jurisdictions in which their stablecoins will be distributed and the licensing status of any third party distributors. If stablecoins will be offered in Hong Kong, any distributor must be a permitted offeror under the Stablecoins Ordinance. In conducting the risk assessments and due diligence on third parties required by paragraph 6.6, HKMA-licensed Stablecoin Issuers must take into account (among others):
Additionally, HKMA-licensed Stablecoin Issuers must ensure that their arrangements with third-parties comply with applicable laws and regulations in the relevant jurisdictions and must not distribute the licensed stablecoins in jurisdictions where this is unlawful. As regards third parties providing secondary market liquidity, HKMA-licensed Stablecoin Issuers should consider whether their engagement is necessary, and if so, the extent and scope of their engagement given their business model and operations. HKMA-licensed Stablecoin Issuers need to ensure that the arrangements prioritise maintaining a stable value for the stablecoins in the secondary markets, and that all potential and/or actual conflicts of interest have been identified and mitigated. (Paragraph 3.4) |
Customer on-boarding and management |
HKMA-licensed Stablecoin Issuers must implement robust policies and procedures for customer on-boarding and the issue and redemption of stablecoins. Where applicable, they should conduct customer due diligence on stablecoin holders and potential stablecoin holders before issue and redemption as required by the HKMA AML/CFT Guideline. They must comply with relevant laws and regulations in the jurisdictions in which they will offer stablecoins and should implement policies and procedures that:
Additionally, HKMA-licensed Stablecoin Issuers must have controls to mitigate the risk of location spoofing (e.g., use of VPNs) during remote customer on-boarding and in the course of their business. For example, VPN use can be detected by implementing controls that examine network protocols and device configurations, and by verifying IP addresses against those of commercial VPN providers. (Paragraph 3.5) |
C. BUSINESS ACTIVITIES IN RELATION TO ISSUANCE OF STABLECOINS IN HONG KONG |
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Restrictions on business activities Section 12: HKMA-licensed Stablecoin Issuers must:
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HKMA-licensed Stablecoin Issuers need to:
The restrictions on Other Business Activities do not apply to HKMA-licensed Stablecoin Issuers that are authorised institutions under the Banking Ordinance. (Paragraph 4.1) |
Issuance of more than one type of specified stablecoins |
HKMA-licensed Stablecoin Issuers can issue more than one type of stablecoin under their licence, but should consult the HKMA before issuing a new type of stablecoin (e.g., a stablecoin referencing other official currencies). The issuer will need to demonstrate to the HKMA that:
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D. FINANCIAL RESOURCES OF HONG KONG STABLECOIN ISSUERS |
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Minimum paid-up share capital Section 4(2): HKMA-licensed Stablecoin Issuers must have paid-up share capital of HKD 25 million (or its equivalent in a currency freely convertible into Hong Kong dollars) or other financial resources in an equivalent amount approved by the HKMA. Section 17: The HKMA may impose higher financial resources requirements under licence conditions. |
HKMA-licensed Stablecoin Issuers must have adequate financial resources to sustain their licensed stablecoin activities, fulfill all its obligations, and facilitate a smooth exit, whether voluntary or due to licence revocation. Financial resources meeting the requirements of Schedule 2 to the Stablecoins Ordinance must be used solely for the stablecoin issuer’s business activities and cannot be diverted to dealing with related parties (shareholders, directors, affiliated companies or senior management). Authorised institutions are exempt from these requirements but must comply with the requirements under the Banking Ordinance. |
Liquid assets Section 4(1): HKMA-licensed Stablecoin Issuers must have adequate financial resources and liquid assets to meet their obligations as they fall due. |
HKMA-licensed Stablecoin Issuers must have adequate financial resources and liquid assets to meet their obligations as they become due. To achieve this, they should maintain sufficient liquid net assets funded by equity—meaning not from loans, guarantees, or similar borrowings—to cover their obligations. When assessing the adequacy of liquid net assets, factors such as historical and projected operating expenses should be taken into account. To ensure this requirement is met, HKMA-licensed Stablecoin Issuers should ensure a reliable and secure ongoing source of financial resources. Stablecoin issuers that are authorised institutions must instead comply with the requirements of the Banking Ordinance and related guidance. |
E. RISK MANAGEMENT |
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Risk governance Section 9: HKMA-licensed Stablecoin Issuers must implement risk management policies and procedures to manage risks arising from their stablecoin activities, including:
The HKMA’s prior consent is required for any deviation from the above policies and procedures. |
HKMA-licensed Stablecoin Issuers must establish risk governance frameworks defining clear responsibilities for the board, any specialised committees, senior management and their different functions. They need to monitor their adherence to risk appetite and risk limits, and identify, measure, manage and control risks. This should involve the following three lines of defence:
The risk management, compliance and internal audit functions must have adequate authority and resources and unfettered access to the information they require, and be independent of the front-line operations. The risk management and compliance functions should generally report directly to senior management, while the internal audit function should report to the board or a board committee. The risk management function should also have direct access to the board, and the compliance function must be able to report matters directly to the board where necessary. (Paragraph 6.2) |
Risk management framework and internal control system |
HKMA-licensed Stablecoin Issuers must establish a comprehensive, board-approved risk management framework with documented policies and procedures to identify, assess, monitor, report, control and mitigate all material risks — including credit, liquidity, market, technology, operational, reputation, and AML/CFT risks. This framework must clearly define accountability and authority while enabling:
(Paragraph 6.3) |
Credit, liquidity and market risk management Section 5(6)(a): HKMA-licensed Stablecoin Issuers are required to implement comprehensive risk management policies and procedures to ensure reserve assets are properly managed and valid redemption requests are promptly honoured. |
For Credit Risk: Measures should be implemented to manage credit risk exposures to counterparties in relation to their management of reserve assets. HKMA-licensed Stablecoin Issuers should set and enforce internal limits based on their creditworthiness. Issuers should also establish breach response procedures which include promptly notifying the HKMA of prolonged breaches (e.g., of more than one business day). For Liquidity Risk: Measures should be put in place to project and monitor liquidity demand from redemption requests under normal and stressed conditions. Policies to manage the reserve assets’ liquidity profile (e.g., managing allocation according to instrument types, maturities, counterparties) should also be put in place to ensure timely payouts to meet valid redemption requests, considering factors such as the liquidity of instruments, settlement times, term and early withdrawal options and concentration risks. HKMA-licensed Stablecoin Issuers should set and enforce internal limits for liquidity indicators (e.g., cash ratios and conversion of reserve assets within certain time limits), with breach procedures and HKMA notification for prolonged breaches of internal limits. For Market Risk: HKMA-licensed Stablecoin Issuers should set and enforce internal limits for market risk indicators, with breach procedures and HKMA notification protocols for prolonged breaches (e.g., exceeding one business day). Issuers should also apply appropriate over-collateralisation for reserve assets to cover market risk. Stress testing: Quarterly stress testing should be carried out using strict but plausible scenarios to assess the robustness of reserve assets and the adequacy of risk management measures against credit, liquidity and market stress. Methodologies, data sources and results must be submitted promptly to the board and the HKMA. Scenarios and assumptions require regular review and board approval for material changes. (Paragraph 6.4) |
Technology risk management |
HKMA-licensed Stablecoin Issuers must maintain and implement a technology risk management framework to ensure the adequacy of controls over their information technology operations, the quality and security of their technologies and the safety and efficiency of their operations. The HKMA requires the technology risk management framework to cover at least the following:
(Paragraph 6.5) |
Operational risk management |
Regular review procedures should be put in place to identify operational risks that emerge from time to time and suitable risk assessment matrices should be adopted for each identified risk. In terms of third party risk management, the HKMA recommends the adoption of the following measures:
(Paragraph 6.6) |
Reputation Risk Management |
HKMA-licensed Stablecoin Issuers must manage reputation risks by identifying, monitoring and minimising reputation risks that may arise considering the size and complexity of their business activities, and mitigate the potential impacts in a timely manner. These measures also require reporting protocols to notify the HKMA of incidents that may have a material adverse effect on their reputation. The HKMA also emphasises the importance of implementing measures to detect potential fraud in relation to its business and stablecoins. (Paragraph 6.7) |
Incident Management, Business Continuity and Exit Section 16(1): HKMA-licensed stablecoin issuers must have in place and implement adequate and appropriate systems of control for appropriate planning to support timely recovery and continuity of critical functions in relation to their licensed stablecoin activities when there is a significant operational disruption. Section 16(2): HKMA-licensed stablecoin issuers must have in place and implement adequate systems of control to ensure: (a) an orderly wind-down of their licensed stablecoin activities could be implemented; and (b) redemption of stablecoins could be honoured in an orderly manner. |
The incident management framework should enable timely responses to material incidents affecting business operations, assets, reputation or regulatory compliance. This framework requires:
HKMA-licensed Stablecoin Issuers must put in place a business continuity plan which must:
A business exit plan is required to ensure the orderly wind-down of stablecoin activities where necessary. This plan must cover scenarios triggering wind-down, with monitoring mechanisms and include detailed procedures for:
Sufficient time and resources should be reserved for an orderly wind-down when needed, and the legal certainty and operational feasibility of the business exit procedures must also be considered. HKMA-licensed Stablecoin Issuers must review and update their incident management framework, business continuity plan, and exit plan annually or after any activation. Identified shortcomings must be promptly addressed in updated documents. Annual testing and simulations of all plans should be carried out and reported to the board and senior management to ensure that relevant staff are familiar with their roles and responsibilities, and the plans should be updated accordingly to fix identified gaps. HKMA-licensed Stablecoin Issuers must also comply with the following reporting obligations to the HKMA:
(Paragraph 6.8) |
F. CORPORATE GOVERNANCE |
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Corporate governance Section 9: HKMA-licensed Stablecoin Issuers must implement risk management policies and procedures to manage risks arising from their stablecoin activities commensurate with the scale and complexity of those activities. Section 13: HKMA-licensed Stablecoin Issuers must have in place and implement adequate and appropriate risk management policies and procedures to identify, prevent, manage and disclose potential and actual conflicts of interest between themselves and stablecoin holders. |
In connection with the requirement to implement adequate and appropriate risk management policies and procedures, the HKMA emphasises the need for good corporate governance with clear organisational roles, documented decision-making procedures and internal reporting lines to ensure effective decision-making.
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Fitness and propriety (Sections 37, 39, 53, 58, 66 Hong Kong Stablecoins Ordinance, sections 7 and 8 of Schedule 2 Hong Kong Stablecoins Ordinance) |
HKMA-licensed Stablecoin Issuers must ensure that their controllers, directors, chief executives, stablecoin managers and managers meet stringent fitness and propriety standards and have suitable knowledge and expertise to carry out their respective duties. Key roles that require the HKMA’s prior approval include chief executives, directors and controllers (of non-authorised institutions) and stablecoin managers (of authorised institutions). The appointment or appointment cessation of managers of HKMA-licensed Stablecoin Issuers must be notified to the HKMA within 14 days. To evaluate whether a proposed chief executive, stablecoin manager, director, controller or manager meets the fitness and propriety requirements, the HKMA will generally consider their:
For managers, HKMA-licensed Stablecoin Issuers must also clearly define the required skills and knowledge for each managerial position and implement structured procedures for managers including:
(Paragraph 7.2) |
G. BUSINESS PRACTICES AND CONDUCT |
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Information & accounting systems |
HKMA-licensed Stablecoin Issuers should establish effective information and accounting systems with back-up facilities and disaster recovery arrangements to accurately and timely record all business activities, including both on-chain and off-chain data, and generate quality management information for operational efficiency and maintain audit trails. Additionally, compliant books, accounts and financial statements must be maintained in accordance with Hong Kong’s regulatory standards and accounting requirements. HKMA-licensed Stablecoin Issuers should also adopt comprehensive record-keeping policies to retain accurate documentation of business activities and decisions for a sufficiently long period having regard to relevant statutory and regulatory requirements. If these systems are located outside Hong Kong, the HKMA and other authorised parties must be provided with unimpeded access to conduct both announced and unannounced on-site examinations or off-site reviews. |
Personal data protection |
HKMA-licensed Stablecoin Issuers should observe and comply with the PDPO and all relevant publications on personal data protection by the Office of the Privacy Commissioner for Personal Data. |
Complaints handling Section 14: HKMA-licensed Stablecoin Issuers must ensure that holders have access to complaints handling and redress mechanisms that are fair, timely and efficient. |
As HKMA-licensed Stablecoin Issuers are required to segregate duties, complaints should be handled by competent staff not involved in the subject matter. Formal policies must be established to cover complaint acknowledgment, investigation, escalation, remediation, resolution, response, closure and follow-up on systemic issues. Records of complaints should be kept confidential. The complaint system should also be publicly accessible with processes and timeframes disclosed prominently on the Hong Kong stablecoin issuer’s website. If third-party entities are engaged to distribute stablecoins, procedures for third-party entities’ handling of complaints should also be implemented. |
Footnotes and references:
- Stablecoins Ordinance, section 24
- Defined as relevant international organisations as defined in section 2(1) of the Banking (Capital Rules) (Cap. 155L)
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